Returns We offer a no-questions-asked 7 day exchange policy for any item that is either defective or damaged during shipping. You may return most new, unopened items sold and shipped by us within 7 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error. For example: You received an incorrect or defective item, etc. Some opened items may be returned within 7 days after delivery and may qualify to receive either a full or a partial refund as long as all items are undamaged, all original packing. If you need to return an item, please contact us and we will guide you through the returns process. More Help Please also see our Help Desk for info on shopping our website, changing orders and any other help not covered here.